Refund and Returns Policy for Tiny Buds

Latest Update: December 20, 2024

At Tiny Buds, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Our Refund and Returns Policy provides clear and fair guidelines for returns, exchanges, and refunds. Please read the following terms to understand your rights and responsibilities when returning a product.

1. General Return and Refund Guidelines

We accept returns and offer refunds for eligible products under the following conditions:

  • Eligibility: Returns are accepted within 30 days from the date of purchase. To qualify for a return, the product must be unused, in its original packaging, and in the same condition you received it. Some products may be non-returnable due to hygiene or safety reasons (e.g., certain baby accessories).

  • Return Process: To initiate a return, please contact our customer service team at contact@tinybuds.com or call +1 (213) 555-7890. Provide your order number, the product you wish to return, and the reason for the return. Once approved, we will provide you with return instructions.

  • Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to return your items, as we cannot guarantee receipt of the returned product.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will issue a refund to your original payment method. Please note:

  • Refunds are typically processed within 7-10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error or a defective product.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the replacement product. Exchanges are subject to product availability. Please contact our customer service team to discuss the exchange process.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@tinybuds.com or call +1 (213) 555-7890. We will arrange for a return or exchange at no additional cost to you. You may be asked to provide photos of the damaged item to expedite the process.

5. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Products that have been used or worn.
  • Items that have been altered or customized.
  • Gift cards.
  • Sale or clearance items.

6. International Returns

For international returns, please note that customs duties and taxes may apply. The customer is responsible for these additional costs, and we recommend that you contact your local customs office for more information before initiating a return. The return shipping costs for international orders are also the responsibility of the customer.

7. Refund and Return Exceptions

We reserve the right to refuse a return or refund if the item does not meet our return criteria or if the return is outside the 30-day window. Additionally, we cannot offer refunds for items that have been damaged due to improper care or handling.

8. How to Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, exchange, or refund, please reach out to us:

We are dedicated to providing excellent customer service and will do our best to resolve any issues or concerns you may have regarding returns and refunds.