Sales Policy for Tiny Buds

Latest Update: December 20, 2024

At Tiny Buds, we strive to offer the highest quality baby products with exceptional customer service. This Sales Policy outlines the terms and conditions related to purchasing products from our website, including order processing, payments, shipping, and delivery. By placing an order with us, you agree to the terms outlined in this Sales Policy.

1. Order Placement

When you place an order with Tiny Buds, you are making an offer to purchase our products. We reserve the right to accept or reject any order at our discretion. Your order is only confirmed once you receive an email confirmation, which contains details of your order.

2. Product Availability

Our goal is to ensure that the products on our website are available for purchase. However, due to the nature of online retail, items may be out of stock at the time of purchase. If a product is out of stock after your order has been placed, we will notify you and offer the option of canceling the order or waiting for the product to be restocked.

3. Pricing

All prices on our website are listed in U.S. Dollars (USD) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. While we strive for accuracy in product descriptions and prices, errors may occur. In the event of a pricing error, we will notify you and offer the option to cancel the order or proceed at the correct price.

4. Payment Methods

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment gateways available during checkout. By submitting your payment, you confirm that the payment method you are using is valid and that you are authorized to use it.

All payments are processed securely through our payment processors, and we do not store any sensitive payment information on our servers.

5. Shipping and Delivery

We offer domestic and international shipping for orders placed through our website. Shipping costs are calculated at checkout based on the delivery address and the size of the order. Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout.

  • Domestic Shipping: Standard shipping typically takes 5-7 business days, while expedited shipping options may be available.
  • International Shipping: International shipping times can vary, and additional customs fees, duties, and taxes may apply. Customers are responsible for these charges.

We make every effort to ship orders promptly, but please note that delivery times are estimates and may be affected by circumstances beyond our control, such as weather, carrier delays, or customs processing.

6. Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible at contact@tinybuds.com. We will make every effort to accommodate your request. Once an order has been shipped, it cannot be canceled, and you will need to follow our Return and Refund Policy to return the item.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at contact@tinybuds.com. We will arrange for a return or exchange at no additional cost to you. You may be asked to provide photos of the damage or defect for verification purposes.

8. Sales Tax

Sales tax is applicable in certain states and is calculated based on the shipping address provided during checkout. The sales tax will be added to the total cost of the order and will be clearly displayed before you confirm your purchase.

9. Gift Cards

Gift cards purchased from Tiny Buds are non-refundable and cannot be exchanged for cash. They can be used to make purchases on our website only. If the order total is greater than the gift card value, the remaining balance must be paid through another payment method.

10. Promotional Offers and Discounts

Promotional offers, including discount codes, are subject to certain terms and conditions. Discount codes may have expiration dates, product exclusions, and minimum purchase requirements. All promotions are subject to availability and may be withdrawn or modified at any time without notice.

11. Customer Responsibilities

When purchasing from Tiny Buds, you are responsible for providing accurate and up-to-date information during the ordering process, including billing and shipping details. We are not responsible for delays or delivery issues resulting from inaccurate or incomplete information provided by the customer.

12. Privacy and Data Security

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

13. Contact Us

If you have any questions or concerns about our Sales Policy or your order, please contact our customer service team:

By placing an order with Tiny Buds, you acknowledge that you have read and agreed to this Sales Policy and all terms outlined here